Director of Student Accounts
Location: Hickory, North Carolina
Qualifications
- Bachelor’s degree required, in a field related to Accounting or Business Administration preferred.
- Higher education experience required, directly related to student accounts preferred.
- Must be a detail-oriented individual with a high level of personal integrity and professionalism.
- The ability to handle confidential matters.
- Excellent communication skills as the position requires interacting effectively with faculty, staff, students and parents.
- Good computer skills and an advanced knowledge of Microsoft Office products, especially MS Excel and MS Query, are required. Experience with PowerCampus and/or GP Dynamics is highly desirable.
- Ability to work independently while holding yourself accountable to project deadlines.
- Ability to handle emotional situations with students and parents while maintaining a professional demeanor.
- Willingness to tackle new projects and problem-solve issues using critical thinking.
- Ability to work 40 hours per week during regular business hours and an occasional weekend or evening for special events or projects.
Job Responsibilities
- Cover the majority of correspondence from students and parents regarding student accounts. This includes phone traffic, email traffic and in-person walk-up traffic.
- Document, maintain and enhance account reconciliations.
- Maintain and update the billing system, including assessment rules, account balances, etc.
- Maintain notes and appropriate backup for all activity related to student accounts.
- Assist with audit preparation for student accounts related items.
- Regularly work in conjunction with other departments on campus (e.g., financial aid, student life, etc.), and with off-campus entities (e.g., Veterans Affairs, Department of Education, etc.)
- Confidently discuss account statements and billing matters with students and parents.
- Adhere to PCI compliance, Federal Aid compliance and FERPA compliance.
- Maintain electronic student account files, which includes regularly scanning and saving documents to be electronically stored.
- Other general accounting tasks, administrative duties and projects as assigned by the controller.